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Archive for January, 2012

Don’t Be Afraid of Content and Long Web Pages

Some of us are afraid of content.

For some, the thought of sitting down in front of a computer and writing is terrifying. Writing brings about memories of grade school writing class where the teacher would hand you back a paper and it would be covered in red marks.

Writing doesn’t have to be scary, though. The truth is that content can be a great asset on something such as a website.

For businesses, a website serves as the main point of information on the web. When consumers prefer to research a company online instead of by calling or having a meeting in person, it is the job of the website to act as the salesperson.

When thinking about your website, consider the typical conversation you have with someone that inquires about your business.

Successful Business Content and Long Web Pages

If you’re in business you have probably had face-to-face conversation with potential clients. Meetings are often setup where you and the other person sit down in a room to discuss what your business has to offer.

In any scenario there are a couple important things occurring.

First, you are introducing yourself on a personal level. Just as with any occasion when you meet someone new, you will introduce yourself and look to make a connection on a personal level.

Second, as a good salesperson, you are looking to show the value your company can provide this person and their associated business. Salespeople ask questions and listen to the concerns and problems potential clients could be experiencing. From there, the salesperson tries to find a solution with their current offering and will then present the offer to potential client if the timing feels right.

Your company website is your online salesperson. When people are looking online for information about their problems they will often stumble on websites just likes yours. It’s important that your website is a better salesperson than the competition’s.

Websites as Salespeople

When you create the content for your website it’s important to think like a salesperson.

The content needs to form a relationship, answer questions and provide a viable option. This is the way your website will convert visitors into customers.

Now, back to being afraid of writing content for a website.

There is an easy way to start writing the content for your website. Close your eyes and visualize yourself having a conversation with a potential customer. Think about the way you start the conversation.

What do your customers express to you as their biggest concerns? Consider your company’s most important value proposition is and focus on that as the starting point for your content. You want each new visitor to your website to understand what your company is within a few moments of opening the page.

It’s like introducing yourself in person.

You might say something like, “Hello. My name is George. I represent George’s Dog Collars. We sell custom-fit collars for border collies.”

That is a descriptive introduction. It lets the person know exactly what your business does.

For your website, you can focus on exactly what it is your business does. In this case you might have a headline like this to start the page:

Custom-Fit Collars for Border Collies

To fill in the content below this is will be important as well.

Long Web Pages

Consider your initial conversations with new customers.

These conversations likely take some time. You put in a few minutes listening to the person, asking them questions about their life as it relates to a certain topic. You then start expressing the ways you think your company’s solution could provide value to this person.

Now, consider your website and its content.

You want your web page to have enough content to sufficiently answer the questions your potential customers typically have. Think about the core issues your customers have and how your business solution provides a satisfying product or service. With your website content you need to express the way your business provides value. Sometimes this can take quite a bit of space on the page.

And that’s alright.

People are willing to read content on long web pages if the content is interesting and valuable to their lives.

Provide enough content on each of your web pages to address the core topic of the page while effectively selling visitors on the value your company can provide to them.

You don’t have to be afraid of writing content. Think about the face-to-face experiences you have with your potential customers. Use these experiences to create your website content. You don’t have to ask questions on your website, but you do have to provide the answers.

Be sure to provide enough content to move the person down your sales funnel. Treat the website and visitor relationship just like a person to person meeting.

Hopefully this allows your website content writing to go a little smoother while providing assurance that it’s alright to use long web pages.

Simple is usually better, but be sure to provide enough content to make the sale.

Effective Landing Page Design – Tips to a Perfect Page

We have recently been designing landing pages for clients and thought we’d clarify what is and is not a landing page, as well as some things to keep in mind when building a landing page that brings conversions from your campaign.

What is a landing page?

This is a page where your visitors arrive after clicking on a link,  typing in a link or use a QR code to get information about a service or product that you have featured in a campaign. That campaign is usually a Google Adword ad or perhaps it is an offline piece in a direct mail form.

Unless you are selling one product or service, we don’t recommend using your homepage as your landing page. This is because those viewing the campaign, ad or QR code are already engaged in the sales process. Your landing page should provide a customized sales pitch for the visitor or be that next step in the sales process. Whether that’s to try your product, buy your product or contact you.

This gets us into our next section, what makes a good landing page?

Tips to a Perfect Page

1. Content

What you need is a straightforward call-to-action. Ask yourself, where are your customers at in the buying process when they reach your landing page? Use this information to write compelling copy that is clear and precise to move the visitor to the next step: “Subscribe,” “Sign Up,” “Download,” or “Buy Now.”

Create value with your content. Yes, features are important, but value is where the sale lives. How does the product or service help you? Make sure you focus on your customers and their needs and then how your product or service can meet them.

Match your message with your ad or campaign. Your content and call-to-action must fulfill the promise of your ad with your landing page. You’ve gained a click or a visit, don’t lose it by not following through with your content.

Build trust. Are you certified in your field? Have you won awards for your service? Does your client list show experience and quality service? Do you have a Privacy Policy in place? Do you have personal testimonials you can share? (Video testimonials work the best!)

2. Compelling Design

Keep it simple. Remember your focus is to get your visitors to act on your call-to-action, so the less is more rule cannot be emphasized enough. You need to make sure that your content above flows well, that important points are emphasized and more importantly the design focuses on your call-to-action.

Personalize the experience. There are still many landing pages that feature overused stock photos.

Stray away from templates and cookie-cutter designs. This does nothing for your brand integrity or the ability for your customer to remember the brand experience. By using one impressive original image that reflects your brand, service or product in use delivers a high-impact impression.

Remove navigation and other distractions. Stay focused on your goal, by adding any features that would drive your visitors away from your goal or call-to-action will simply dilute the response you want your visitors to take.

Responsive or multi-channel design. No longer are your customers visiting your landing page on a desktop computer. The mobile web is on a steady increase. Make sure that your landing page is optimized for the experience to ensure the best conversion rate.

3. Test and Tweak

Setup a landing page testing solution with Google Analytics or other premium services you can gather statistical data that allows you to see what’s performing well. Try A/B designs, headlines, subheads, copy and call-to-actions. The best thing about landing pages is they are easy to build and manage.

4. Social Media Integration and Micro-Conversions

Didn’t get the conversion but you gained the interest of your visitor? By including social media links, “Like” options, etc. you setup secondary call-to-actions.

Visitors to your landing page may still be in the buying process and may want to do some investigation on you as a company or simply read more reviews about your products or services. By giving them the option to investigate you through other channels of the web continues that sales process. (Keep in mind though, this is where good content strategy comes into place. If your messages across your company are not consistent and maintain your brand integrity, including these extra links can cause confusion and disrupt or kill the sale.)

So there you have it, simple tips for perfect landing pages. We didn’t expand on everything, but overall if you follow the above tips you can be sure that your landing page will be a unique and quality experience for your campaigns. Just remember to keep it simple and focused.